What is NexaTV?
NexaTV is an IPTV reseller software platform with an Android app workflow for device activation, DNS routing, reseller credits, renewals, APK delivery, support requests, and online orders.
Who is NexaTV built for?
NexaTV is built for IPTV operators, resellers, support teams, and service businesses that need a more organized way to manage app users, activations, renewals, credits, and customer requests.
How does device activation work?
After the app is installed, the customer sees a Device ID and MAC address. Those details are used to activate the device and connect it to the correct service route once the order or account setup is ready.
Do customers need to enter portal URLs manually?
No. The platform is designed so customers can use an activation-first flow while service routing is handled behind the scenes. This keeps setup cleaner and helps avoid manual portal URL mistakes.
Can portal URLs stay hidden from customers?
Yes. Private service routes can be managed behind the activation workflow instead of being shown as normal customer-editable fields inside the app.
What security features are included?
NexaTV includes practical security controls such as protected app routing, role-based access, public route lockdown, login defense, signed backup checks, spam filtering, audit records, and optional two-factor authentication.
Can reseller accounts be separated from each other?
Yes. The platform is designed with account separation so each reseller or team can manage the customers and devices assigned to their own business scope.
How do orders and payments work?
Visitors can choose a plan, select a payment option, and submit order details such as contact information, device information, payment method, and confirmation number. The order can then be reviewed from the platform.
Which payment options can be shown?
The public page can show options such as PayPal, Email Money Transfer instructions, or an external payment link when those options are configured for the website.
Does NexaTV include an AI assistant?
Yes. The quick assistant can answer common public questions about plans, activation, payment options, orders, DNS routing, and support. It can also suggest matching plans when the visitor allows suggestions.
Does the AI assistant replace support?
No. The assistant is for quick guidance. If a visitor needs more help, they can still use the contact form or available chat links for follow-up.
Can support messages be tracked?
Yes. Contact form messages can be saved into the support workflow so requests are easier to review, respond to, and keep organized.
Can I contact through WhatsApp or Telegram?
If WhatsApp or Telegram links are available on the website, visitors can use those options for quicker sales or support contact. If they are not available, the contact form can be used instead.
What is included with reseller plans?
Reseller plans can include activation credits, DNS access, app delivery workflow, customer device management, renewal tools, support features, and access based on the selected package.
What is a service plan?
A service plan is a customer-facing offer such as app access or an app plus subscription bundle. The exact details depend on the plans shown on the pricing section.
Can a business manage multiple DNS options?
Yes. NexaTV is designed to support multiple DNS profile slots so different service routes can be organized and assigned without asking customers to change technical settings manually.
What happens if a device expires?
Expired devices can be reviewed and renewed through the service workflow. Renewal timing, pricing, and plan availability depend on the package or reseller arrangement.
Are backups protected?
Backup restore checks are designed to reject files that do not match the expected panel signature, owner scope, generation ID, and backup structure. This helps reduce unsafe or wrong-file uploads.
Is NexaTV mobile friendly?
The public website and panel interface are designed to be responsive so operators can review important areas from desktop, tablet, or phone screens.
Where should I go for sales questions?
Use the Contact page, homepage contact form, Get Started buttons, or available WhatsApp/Telegram links. Include the plan you are interested in so the response can be faster.